Washi Lane uses Australia Post, Fastway Couriers as the main shipping providers. To ensure your parcel arrives at your door step Washi Lane highly encourages that tracking be selected at checkout.
Standard Shipping: Standard shipping is when your order will be sent in an envelope or ridgid mailer. Standard shipping is sent via Australia Post with no tracking and can take up to 10 days to be delivered in Australia.
Priority Mail: Priority Mail is an available option for items that can be sent via standard Australia Post but will travel faster to it's destination. Priority mail is available for domestic orders only.
Standard Shipping + Tracking: Available as an option for all domestic orders. Your order will be sent either by Australia Post, Fastway Couriers or TNT Couriers. A tracking number will be sent to you via email once the order has been despatched. (Tracking can not be followed from your account).
Express Post: If you would like your product to be sent via express post, please select the express post option found at checkout. Express Post orders will be prioritised and will be lodged at the post office on the next business day. Please be aware of your zoning in the Australia Post Express Post Network as not all addresses are guaranteed next day delivery. Express International Shipping is now available.
Delivery Address: All items will be sent to the address entered at checkout. If you would like your items to be sent to another address as a gift, please send me an email immediately after payment and I can retain the invoice from the package and help you with a free gift tag or note if needed.
Return to sender orders: Please note, all return to sender packages will not be returned to the purchaser free of charge if the incorrect address was supplied. A new postage charge will be incurred and is payable by the purchaser. If the package is returned to Washi Lane due to the fault of Washi Lane, the resending charges will be absorbed by Washi Lane. Please also note, Australia Post now charge the sender a "return to sender" fee (same price as the initial postage cost). If items are returned and a charge is incurred due to the submission of an incorrect address, the charge will be forwarded to the buyer.
International Post: International orders will be sent via economy air mail and can take up to six weeks to be delivered. Please note, there is no tracking for international post unless contacted prior to the order being posted and additional charges for tracking is received. International tracking starts at $23. Australia Post does not guarantee that once the parcel lands in the country of receipt that tracking will be continued.
Some countries require require the recipient to pay an import duty tax. The buyer must pay any import duty charges applicable in their own country.
Shipping times: All orders are packed and dispatched within 2 business days (unless a holiday notice is provided on the home page). Australia Post advises that delivery can take from 2 to 6 business days for domestic post. Express post will be lodged by the next business day after payment has cleared. International Post can vary and take between 7 days and 6 weeks.
After your purchase has been shipped, you will receive a confirmation email (with tracking numbers if posted with tracking service). If you do not receive the email, please check your junk mail.